Allianz SE
Germany · Insurance / Financial Services · 155.0k employees
ExpandingACV $2.4MNRR 118%Renewal 2027-01-14
First BuildProductionExpandingChampionStrategic
ElevenAgents
420.0k calls/mo
8 agents · 58% automation
ElevenAPI
37% of commit
1.1B of 3.0B chars/mo
ElevenCreative
—
Whitespace — expansion opportunity
ElevenAgentsLive
8 agents deployed
420.0k calls/month
58% automation
+23% vs last month
ElevenCreativeWhitespace
Expansion opportunity — not yet accessed
ElevenAPITrialling
1.1B / 3.0B chars
37% of commitment
+23% vs last month
ElevenAgents — call volume (90 days)
AgentsAPI chars + Creative outputs (90 days)
API / CreativeStakeholder map
Dr. Petra HoferEconomic Buyer
COO, European Operations
Operations · last touch 2026-04-29
Jens BrandtChampion
Head of Digital Claims
Claims · last touch 2026-05-15
Sophia KochDetractor
AI Governance Lead
Risk & Compliance · last touch 2026-05-10
Risk signals
highAI governance blocking outbound agent pilot
Sophia Koch's team has raised questions about AI disclosure requirements under EU AI Act for outbound voice agents. €600k retention expansion at risk. Need ElevenLabs legal brief on compliance.
mediumAPI trial showing low utilisation (37% of committed)
API trial 6 months in at only 1.1B of 3B contracted chars. Risk of downsize at renewal. Needs accelerated adoption path or right-size conversation.
Expansion levers
- →Unblock outbound agent compliance → €600k retention expansion
- →Convert API trial to production → volume expansion €400k
- →ElevenCreative L&D pilot → new product expansion €280k
- →FR + NL markets agent rollout (Allianz has operations in both)
Use case portfolio
| Use case | Product | Department | Status | Monthly value |
|---|---|---|---|---|
Claims first notice of loss (FNOL) voice agent 8 agents handling 420k claims calls/month (DE market). 58% automated resolution. Average claim cycle reduced by 4.2 days. | ElevenAgents | Claims | Production | $340k |
Policy renewal outbound voice agent Pilot outbound agent for policy renewals. 12k calls/week. Awaiting compliance sign-off from Sophia Koch's team. | ElevenAgents | Retention | Pilot | — |
Custom voice API for IVR Trialling Allianz branded voice for IVR system. 1.1B chars consumed in trial. Full production TBD pending procurement. | ElevenAPI | Technology | Pilot | — |
Agent training video narration L&D team flagged interest in automating narration for 500+ training modules. Not yet in active discussion. | ElevenCreative | HR / Learning & Development | Proposed | — |
Recent activity
2026-05-15MeetingJens Brandt: FNOL agent scale review — wants 4 additional agents for motor claims
2026-05-10RiskSophia Koch raised EU AI Act disclosure requirements for outbound agent
2026-04-29ExecutiveDr. Petra Hofer — positive on expansion, wants compliance resolved first