ElevenLabs SuccessOS

Portfolio Command Centre

9 strategic accounts · Western Europe

ElevenLabs SuccessOS — the operating system for enterprise adoption across ElevenAgents, ElevenCreative, and ElevenAPI. Every account brief, QBR, expansion signal and playbook is AI-generated using Claude.

Portfolio ACV
$14.0M
9 strategic accounts
Portfolio NRR
120%
Target: ≥120%
Expansion pipeline
$3.4M
In-year expansion value
High-severity risks
5
Requiring attention this week
Adoption pipeline
1
First Build
1
Production
3
Expanding
2
Champion
2
Strategic
Sort

Klarna

Sweden · Fintech / Buy Now Pay Later

Strategic
Agents
Creative
API
NRR 141%
30d +9%
ACV $1.1M
mediumAPI consumption 115% of committed — overage billing live

Deutsche Telekom

Germany · Telecommunications

Strategic
Agents
Creative
API
NRR 134%
30d +12%
ACV $3.2M
highDPO blocking ElevenCreative expansion

BNP Paribas

France · Banking / Financial Services

Champion
Agents
Creative
API
NRR 128%
30d +13%
ACV $2.8M
mediumDPO blocking ElevenCreative private banking expansion

BMW Group

Germany · Automotive

Champion
Agents
Creative
API
NRR 122%
30d +23%
ACV $1.8M
highProcurement re-tender risk at renewal

Delivery Hero

Germany · Food Delivery / Quick Commerce

Expanding
Agents
Creative
API
NRR 119%
30d +16%
ACV $920k
mediumAgent pilot CSAT not yet benchmarked

Allianz SE

Germany · Insurance / Financial Services

Expanding
Agents
Creative
API
NRR 118%
30d +23%
ACV $2.4M
highAI governance blocking outbound agent pilot

HelloFresh

Germany · D2C / Subscription Commerce

Expanding
Agents
Creative
API
NRR 114%
30d +16%
ACV $560k
mediumAgent pilot CSAT low (38% automation — below target)

N26

Germany · Neobank / Fintech

Production
Agents
Creative
API
NRR 108%
30d +17%
ACV $480k
highLending agent pilot stalled on financial advice regulation

Zalando

Germany · E-commerce / Fashion

First Build
Agents
Creative
API
NRR 100%
ACV $740k
highNo contracted product — creative trial not yet converted

This week's risk watchlist

5 high
Deutsche Telekom
DPO blocking ElevenCreative expansion
Anke Vogel (DPO) has stalled the voice cloning pilot citing GDPR data residency uncertainty. €800k expansion at risk. Needs ElevenLabs legal + EU data processing addendum.
BMW Group
Procurement re-tender risk at renewal
Ingrid Müller (CPO) is requiring a formal RFP for contracts >€1M. Renewal Sep 2026. Need to build executive sponsorship above procurement and demonstrate locked-in ROI before RFP window opens.
Allianz SE
AI governance blocking outbound agent pilot
Sophia Koch's team has raised questions about AI disclosure requirements under EU AI Act for outbound voice agents. €600k retention expansion at risk. Need ElevenLabs legal brief on compliance.
N26
Lending agent pilot stalled on financial advice regulation
Hannah Weber flagged MiFID II-adjacent concerns about AI providing lending eligibility guidance. ElevenLabs legal team needs to provide position paper. €240k expansion blocked.
Zalando
No contracted product — creative trial not yet converted
4 months in — only in ElevenCreative trial, nothing contracted. Critical window to convert trial to contract before competitor alternatives are evaluated.
About ElevenLabs SuccessOS

Built as part of the Customer Success — Strategic — Western Europe application at ElevenLabs. This app mirrors the operating reality of a Strategic CSM owning 20-30 enterprise accounts across DACH, France, and the Nordics — driving NRR, new product expansion across ElevenAgents, ElevenCreative, and ElevenAPI, and navigating the journey from first build to durable adoption.

Every interactive module uses Claude (Anthropic) — extended thinking for account briefs, streaming for QBR generation, tool use for expansion signal discovery, and self-reviewing single-pass generation for adoption playbooks. The Voice Briefing feature uses ElevenLabs' own API — because an AI CSM tool for ElevenLabs should speak.

See /about for the full AI feature map, or explore the Adoption Matrix and Revenue Engine.