Revenue Engine
NRR · GRR · Expansion pipelineElevenLabs CS owns two metrics: Net Revenue Retention and New Product Expansion. This view is the revenue operating system — waterfall, renewal pipeline, expansion signals, forecast confidence.
Portfolio NRR
125%
Target: ≥120%
Portfolio GRR
100%
No churn · all retained
Starting ARR
$14.0M
Contracted ACV
In-year expansion
$3.4M
Realised or in-flight
NRR waterfall — portfolio view
Starting
$14.0M
Churn
$0
Expansion
+$3.4M
Ending
$17.4M
Renewals in next 90 days
0 upcomingNo renewals in the next 90 days.
Top expansion plays
New Product ExpansionDeutsche TelekomGermany
ElevenCreative trial
Unblock DPO with EU DPA addendum → ElevenCreative expansion €800k
BNP ParibasFrance
ElevenCreative trial
Close GDPR DPA → ElevenCreative private banking expansion €480k
Allianz SEGermany
ElevenAPI trial
Unblock outbound agent compliance → €600k retention expansion
BMW GroupGermany
ElevenAgents trial
Full dealer agent rollout (500 dealers EU) → €1.2M expansion
KlarnaSweden
Expand API commitment before overage compounds → €400k expansion
NRR by account — portfolio breakdown
Klarna
141%
$1.1M
Deutsche Telekom
134%
$3.2M
BNP Paribas
128%
$2.8M
BMW Group
122%
$1.8M
Delivery Hero
119%
$920k
Allianz SE
118%
$2.4M
HelloFresh
114%
$560k
N26
108%
$480k
Zalando
100%
$740k
Portfolio NRR: 125%ElevenLabs target: ≥120%