BNP Paribas
France · Banking / Financial Services · 190.0k employees
ChampionACV $2.8MNRR 128%Renewal 2026-12-31
First BuildProductionExpandingChampionStrategic
ElevenAgents
980.0k calls/mo
16 agents · 64% automation
ElevenAPI
91% of commit
6.4B of 7.0B chars/mo
ElevenCreative
1.2k outputs/mo
5 languages
ElevenAgentsLive
16 agents deployed
980.0k calls/month
64% automation
+13% vs last month
ElevenCreativeTrialling
1.2k outputs/month
5 languages
ElevenAPILive
6.4B / 7.0B chars
91% of commitment
+8% vs last month
ElevenAgents — call volume (90 days)
AgentsAPI chars + Creative outputs (90 days)
API / CreativeStakeholder map
Isabelle MoreauEconomic Buyer
Group Chief Digital Officer
Group Technology · last touch 2026-05-08
Antoine LefevreChampion
Head of Voice AI, Retail Banking
Retail Banking · last touch 2026-05-19
Céline BernardEnd User
VP Private Banking Technology
Private Banking · last touch 2026-05-12
Pierre DumontDetractor
Group Data Protection Officer
Legal / Compliance · last touch 2026-05-01
Risk signals
mediumDPO blocking ElevenCreative private banking expansion
Pierre Dumont needs GDPR consent framework for using client voice preferences in personalised audio. Pilot paused. ElevenLabs legal team has draft DPA — needs counter-signature.
mediumCorporate banking intro dependent on Antoine
€1.8M expansion opportunity (4M calls/year) but needs Antoine to broker the introduction. He has agreed but no date set. Risk of opportunity stalling without push.
Expansion levers
- →Close GDPR DPA → ElevenCreative private banking expansion €480k
- →Antoine intro to Corporate Banking → €1.8M expansion pipeline
- →Multi-market rollout: ES, IT, DE markets for retail agents
Use case portfolio
| Use case | Product | Department | Status | Monthly value |
|---|---|---|---|---|
Retail banking voice agents (FR/BE/LU) 16 agents across 3 markets. 980k calls/month. Account enquiries, payment support, branch appointments. 64% automation rate. | ElevenAgents | Retail Banking | Production | $720k |
BNP branded voice API (omnichannel) Custom BNP voice across all digital touchpoints. 6.4B chars/month. Consistency across app, IVR, web. | ElevenAPI | Technology / Brand | Production | $310k |
Private banking client reporting narration Céline's team piloting audio summaries of quarterly portfolio reports for HNW clients. GDPR consent framework being built. | ElevenCreative | Private Banking | Pilot | — |
Corporate banking IVR modernisation Corporate banking team wants to modernise legacy IVR. 4M calls/year. Antoine to broker intro to Corporate Banking ops lead. | ElevenAgents | Corporate Banking | Proposed | — |
Recent activity
2026-05-19MeetingAntoine Lefevre: corporate banking expansion scoping — 4M calls/year opportunity
2026-05-12MeetingCéline Bernard: private banking pilot metrics — 67% play rate on audio reports
2026-05-08ExecutiveIsabelle Moreau: strategic alignment session — confirmed multi-year intent
2026-05-01RiskPierre Dumont: GDPR consent framework feedback — DPA draft sent