Klarna

Sweden · Fintech / Buy Now Pay Later · 5.0k employees

StrategicACV $1.1MNRR 141%Renewal 2026-08-28

First BuildProductionExpandingChampionStrategic

ElevenAgents

2.4M calls/mo

18 agents · 87% automation

ElevenAPI

115% of commit

9.2B of 8.0B chars/mo

ElevenCreative

8.8k outputs/mo

18 languages

ElevenAgentsLive

18 agents deployed

2.4M calls/month

87% automation

+9% vs last month

ElevenCreativeLive

8.8k outputs/month

18 languages

ElevenAPILive

9.2B / 8.0B chars

115% of commitment

+7% vs last month

ElevenAgents — call volume (90 days)

Agents

API chars + Creative outputs (90 days)

API / Creative

Stakeholder map

Anna SvenssonEconomic Buyer

Chief Operations Officer

Operations · last touch 2026-05-14

Erik NilssonChampion

Head of Conversational AI

Product & Tech · last touch 2026-05-18

Maria AnderssonChampion

VP Brand & Creative

Marketing · last touch 2026-05-11

Risk signals

mediumAPI consumption 115% of committed — overage billing live

9.2B of 8B committed chars/month. Overage charges applying. Recommend proactive expansion before renewal (Aug 2026). Erik aligned, needs COO sign-off.

Expansion levers

→Expand API commitment before overage compounds → €400k expansion
→Klarna co-marketing case study (highest automation rate in portfolio)
→Multi-year deal discussion — Anna receptive

Use case portfolio

Use case	Product	Department	Status	Monthly value
Customer service AI (all markets) 18 voice agents across EU/NA. 2.4M calls/month, 87% automation. Replaced $65M/year contact centre spend.	ElevenAgents	Customer Operations	Production	$920k
Klarna branded voice (API) Custom Klarna voice deployed app-wide. 9.2B chars/month (above committed volume — renewal expansion needed).	ElevenAPI	Product	Production	$380k
18-language campaign content 8,800 audio/video outputs per month across 18 languages. Fashion, lifestyle, finance campaigns.	ElevenCreative	Marketing	Production	$210k

Recent activity

2026-05-18TechnicalErik Nilsson: API volume forecast — expects 15% MoM growth in H2

2026-05-14ExecutiveAnna Svensson: confirmed expansion intent, wants multi-year discussion

2026-05-11MeetingMaria Andersson: new languages request — Portuguese (BR) and Korean