Deutsche Telekom
Germany · Telecommunications · 200.0k employees
StrategicACV $3.2MNRR 134%Renewal 2026-11-30
First BuildProductionExpandingChampionStrategic
ElevenAgents
1.8M calls/mo
24 agents · 71% automation
ElevenAPI
87% of commit
10.4B of 12.0B chars/mo
ElevenCreative
3.2k outputs/mo
4 languages
ElevenAgentsLive
24 agents deployed
1.8M calls/month
71% automation
+12% vs last month
ElevenCreativeTrialling
3.2k outputs/month
4 languages
ElevenAPILive
10.4B / 12.0B chars
87% of commitment
+8% vs last month
ElevenAgents — call volume (90 days)
AgentsAPI chars + Creative outputs (90 days)
API / CreativeStakeholder map
Birgit SchäferEconomic Buyer
SVP Customer Operations
Customer Ops · last touch 2026-05-12
Marcus LindnerChampion
Head of Conversational AI
Customer Ops · last touch 2026-05-16
Thomas ReiterTechnical Lead
Director, AI Infrastructure
Technology · last touch 2026-05-14
Anke VogelDetractor
Data Protection Officer
Legal / Compliance · last touch 2026-04-30
Stefan BauerEnd User
VP Marketing Technology
Marketing · last touch 2026-04-22
Risk signals
highDPO blocking ElevenCreative expansion
Anke Vogel (DPO) has stalled the voice cloning pilot citing GDPR data residency uncertainty. €800k expansion at risk. Needs ElevenLabs legal + EU data processing addendum.
mediumAPI consumption at 87% — headroom shrinking
At current growth rate, committed volume exhausted by October. Either expand commitment now or overage billing kicks in. Recommend proactive renewal discussion.
Expansion levers
- →Unblock DPO with EU DPA addendum → ElevenCreative expansion €800k
- →API volume expansion before overage threshold (October risk)
- →NOC alert narration pilot → new ElevenAPI use case €180k
- →Multilingual agent rollout: FR/ES/IT markets
Use case portfolio
| Use case | Product | Department | Status | Monthly value |
|---|---|---|---|---|
Tier-1 voice support agent (DE/EN) 24 voice agents handling 1.8M calls/month across 10 product lines. 71% automation rate. €0.38 cost per deflected call vs €2.10 human cost. | ElevenAgents | Customer Operations | Production | $680k |
Real-time voice API for IVR modernisation Custom voice model trained on Telekom brand voice. Deployed in 8 IVR flows. 10.4B chars/month consumed. | ElevenAPI | Technology | Production | $220k |
Multilingual creative content (ElevenCreative) 30-person pilot dubbing campaign videos into Turkish, Polish, Greek. DPO sign-off pending on voice cloning data residency. | ElevenCreative | Marketing | Pilot | — |
Network operations alert narration NOC team wants spoken incident summaries for on-call. TAM engaged, scoping call booked. | ElevenAPI | Network Operations | Proposed | — |
Recent activity
2026-05-16TechnicalThomas Reiter: capacity planning discussion, API volume forecast for H2
2026-05-14RiskAnke Vogel raised GDPR concerns on ElevenCreative voice cloning data residency
2026-05-12ExecutiveBirgit Schäfer QBR prep — confirmed €3.2M renewal intent
2026-05-08ExpansionMarcus Lindner requested agent expansion roadmap for FR market
2026-04-30RiskDPO formally blocked creative pilot pending data residency review