N26
Germany · Neobank / Fintech · 1.5k employees
ProductionACV $480kNRR 108%Renewal 2026-09-30
First BuildProductionExpandingChampionStrategic
ElevenAgents
85.0k calls/mo
4 agents · 52% automation
ElevenAPI
—
Whitespace — expansion opportunity
ElevenCreative
—
Whitespace — expansion opportunity
ElevenAgentsLive
4 agents deployed
85.0k calls/month
52% automation
+17% vs last month
ElevenCreativeWhitespace
Expansion opportunity — not yet accessed
ElevenAPIWhitespace
Expansion opportunity — not yet accessed
ElevenAgents — call volume (90 days)
AgentsStakeholder map
Camille DuboisEconomic Buyer
VP Customer Experience
CX · last touch 2026-05-07
Rafael GarcíaChampion
Lead AI Engineer
Technology · last touch 2026-05-19
Hannah WeberDetractor
Head of Compliance
Legal & Compliance · last touch 2026-05-05
Risk signals
highLending agent pilot stalled on financial advice regulation
Hannah Weber flagged MiFID II-adjacent concerns about AI providing lending eligibility guidance. ElevenLabs legal team needs to provide position paper. €240k expansion blocked.
mediumSingle product risk — zero ElevenAPI/Creative footprint
7 months in with only ElevenAgents. No API or Creative trial. Renewal risk if ElevenAgents automation rate plateaus. Need second product to deepen relationship.
Expansion levers
- →Resolve lending pilot compliance → €240k expansion
- →API trial with Rafael for N26 branded voice → new product footprint
- →Increase automation rate 52% → 70% with advanced routing
Use case portfolio
| Use case | Product | Department | Status | Monthly value |
|---|---|---|---|---|
Card dispute voice agent 4 agents handling card disputes and fraud alerts. 85k calls/month. 52% automation. 7 EU languages supported. | ElevenAgents | Customer Experience | Production | $95k |
Loan eligibility voice agent Pilot handling 2k calls/month for consumer lending eligibility checks. Awaiting compliance sign-off for financial advice AI regulation. | ElevenAgents | Lending | Pilot | — |
N26 branded voice (app-wide) Rafael exploring custom voice persona for the N26 app. API trial budget requested but not approved. | ElevenAPI | Product | Proposed | — |
Recent activity
2026-05-19TechnicalRafael García: API product trial pitch — wants custom voice for N26 app
2026-05-07ExecutiveCamille Dubois: satisfied with dispute agent, cautious on expansion pace
2026-05-05RiskHannah Weber: formal note on AI financial advice compliance for lending pilot